Terms of Service

Last updated: February 2026

About The Firhill Complex

We are a sports & community facility run for the benefit of our members and the local community. These terms explain the rules for membership and using our services.

Becoming a Member

To join our The Firhill Complex, you must:

• Agree to follow our rules and code of conduct
• Be at least 16 years old
• Open the membership form, fill it in, download it or print it then email it to us
• If you want to register a group, then fill in the group-registration form
• You can sign your form when you bring your proof od ID (Bank Statement, Driving License, Council Tax/Utility Bill)
• Alternatively you can visit us to register in person (bring a proof of ID)
• A membership is valid for one year and must be renewed afterwards otherwise your card will be void.

We reserve the right to refuse or cancel membership if these terms are not met or if a member's behaviour is unacceptable.

Membership Fees

Details about membership fees:

• Fees are set annually by the committee and published on our website or notice board
• Fees are normally due at the start of the membership year
• Membership fees are generally not refundable, except at the committee's discretion
• We may offer reduced rates for certain groups (students, seniors, etc.)

Our current annual membership fees are:

• Student: £10 per year
• Adult: £15 per year
• Block Booking: £15 per year

Booking Facilities

Details and considerations when booking our facilities:

• Only members with a valid membership may book any facilities at the Firhill Complex, you must state your membership number and name when booking.
• Any outstanding invoices must be paid within the 7-day period, failure to settle any outstanding invoices will result in your membership being suspended.
• Any outstanding charges must be paid before any bookings are accepted
• The cardholder is responsible for the payment of all the facilities booked under their name, if a booking fails to be used or paid for, this will result in the cardholder being invoiced for it.
• All bookings must be paid for prior to using the facilities
• The right to withdraw bookings or memberships with reason is reserved by Firhill Community Trust, 7 days notice will be given in this event.

Booking Cancellations

When cancelling a pitch the correct membership number and corresponding name must be quoted.
Any cardholder who wishes to cancel a booking must do so giving 48 hours notice otherwise the full amount will be invoiced to the cardholder plus a £2 administration charge.

Cancelling Your Membership

You may cancel your membership at any time by contacting us. Please note:

• Membership fees are not refundable
• You remain responsible for any outstanding payments
• We may retain some of your information as explained in our Privacy Policy

Ending Your Membership

We may end your membership if you:

• Seriously or repeatedly break these terms or our code of conduct
• Fail to pay membership fees after reasonable reminders
• Engage in behaviour that puts others at risk
• Bring the facilities into serious disrepute

Where possible, we will give you a warning before ending your membership, except in serious cases.

Code of Conduct

All members are expected to behave respectfully. This means:

• Treating other members, volunteers, visitors and staff with respect and courtesy
• Not discriminating against anyone based on age, gender, race, religion, disability, or any other protected characteristic
• Following any safety instructions given by members of staff and clubs officials
• Not engaging in behaviour that could harm others or damage the facilities or any club property
• Not using the complex for any illegal activities
• Respecting the confidentiality of other members' personal information

Your Responsibilities

As a member, you agree to:

• Keep your contact details up to date with the clubs and venue
• Inform us of any health conditions or accessibility needs that might affect your participation
• Report any accidents, injuries, or safety concerns to a member of staff or club officials
• Use the equipment and facilities responsibly

Club Activities and Events at the Firhill Complex

The Firhill Complex hosts different sports clubs whom will have other documentation and policies.
When participating in club activities:

• You participate at your own risk, unless the club has been negligent
• You should inform the activity leader of any concerns before taking part, including reporting any injuries or physical condition that may affect your participation
• The Firhill Complex or the clubs may cancel or change activities with reasonable notice
• Some activities may have additional requirements (age limits, fitness levels, etc.)

Use of Our Website

When using our website, you agree not to:

• Use it in any way that could damage or disrupt the site
• Attempt to access restricted areas without permission
• Use the site to send spam or unsolicited communications
• Impersonate someone or misrepresent your identity

Content on Our Website

We try to keep information on our website accurate and up to date, but we cannot guarantee that everything is always correct. We may change or remove content at any time without notice.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to read their terms and privacy policies.

Intellectual Property

The content on our website, including text, images, and logos, belongs to The Firhill Coplex or is used with permission. You may view and print content for personal use, but you must not:

• Copy or reproduce content for commercial purposes without our permission
• Modify or create derivative works from our content
• Remove any copyright or trademark notices

Photography and Filming

By attending our facilities & club events, you understand that:

• We may take photographs or videos for records and promotion
• We will ask for your consent before using images where you are clearly identifiable
• You should not take photos or videos of other members without their permission
• You must not share images of children without parental consent

Limitation of Liability

We run the facilities with care and attention, but there are limits to our responsibility:

• We are not liable for loss or damage caused by events beyond our reasonable control
• We are not responsible for your personal belongings while you are at the venue
• Our liability for any claim is limited to the amount of membership fees you have paid in the current year
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be limited by law

Changes to These Terms

We may update these terms from time to time. Changes will be posted on our website with an updated date. Your continued membership after changes means you accept the new terms. For significant changes, we will try to notify members directly.

Governing Law

These terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the courts of Scotland.

Severability

If any part of these terms is found to be unenforceable, the rest of the terms will remain in full effect.

Privacy Policy

Last updated: February 2026

Welcome to The Firhill Complex. We respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights.

Who We Are

We are a community venue serving local residents. When this policy mentions "we," "us," or "our," it refers to the committee responsible for managing your data.

What Information We Collect

We only collect information that is necessary for running the facilities. This may include:

• Your name and contact details (email address, phone number, postal address)
• Emergency contact information
• Any relevant health or accessibility needs you choose to share with us
• Membership payment records
• Photographs from club events (only with your permission)

How We Collect Your Information

We collect information directly from you when you:

• Fill in a membership form (online or on paper)
• Sign up for events or activities
• Contact us by email, phone, or in person

Why We Use Your Information

We use your personal information to:

• Manage your membership and keep you informed about the facilities
• Contact you about changes, meetings, or important updates
• Ensure your safety during activities
• Process membership fees and donations
• Comply with legal requirements (such as safeguarding)

How We Keep Your Information Safe

We take reasonable steps to protect your information:

• Digital records are stored securely with password protection
• Paper records are kept in locked storage
• Only committee members who need to see your information have access to it
• We do not share your information with third parties for marketing purposes

How Long We Keep Your Information

We keep your information only for as long as necessary:

• Active member records are kept for the duration of your membership
• After you leave, we keep basic records for up to 7 years for legal and financial purposes
• You can ask us to delete your information at any time (see Your Rights below)

Sharing Your Information

We do not sell or rent your information to anyone. We may share limited information with:

• Club officials or volunteers who need it to organise specific activities you've signed up for
• Legal authorities if required by law (for example, in safeguarding situations)
• Insurance providers (only anonymised data for policy purposes)

Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of the information we hold about you
• Correction: Ask us to correct any inaccurate information
• Deletion: Ask us to delete your information (though we may need to keep some records for legal reasons)
• Restriction: Ask us to limit how we use your information
• Objection: Object to how we use your information
• Portability: Receive your information in a format you can use elsewhere

To exercise any of these rights, please contact us using the details at the bottom of the page. We will respond within one month.

Photographs and Videos

We may take photos or videos at club events to share on our website, social media, or local publications. We will always:

• Ask for your consent before using images where you are clearly identifiable
• Respect your wishes if you do not want to be photographed
• Remove images if you change your mind (contact us to request removal)

Children's Information

If the club involves children under 16, we take extra care:

• We obtain consent from a parent or guardian before collecting a child's information
• We only collect information necessary for safeguarding and activity organisation
• Children's images are never used without explicit parental consent

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Making a Complaint

If you are unhappy with how we have handled your information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator. Visit ico.org.uk for more information.
If your complaint is regarding services, please read our Complaints Procedures below.

Costumer Complaints Procedure

If our service fails to meet your expectations, you can register a complaint using this procedure.
We empower all staff to deal with complaints, so we expect that this procedure will only occur when you feel that the outcome has been unsatisfactory

If you wish to raise a complaint verbally, you can contact:

Gavin Duncan on 0141332722

and he will deal with your complaint.
You will receive a written response to your complaint within five working days, if the matter is complex and needs further time, you will receive written confirmation to this effect.

Alternatively, you can write to Gavin Duncan at:

The Firhill Complex. Hopehill Road - Glasgow, G20 7HH

All complaints will be logged along with the response given.
If you feel you are unsatisfied with the response received, you may raise the matter with the Chairman of the Board of Trustees of the complex in writing. A response will be delivered within 10 working days of receiving the complaint.

Chairman of the Board of Trustees at Fairhill Community Trust, Hopehill Road - Glasgow, G20 7HH